Terms and conditions webform


Fees are payable on or before your session with us. In case of cancellation, we require 24 hours’ notice or you will be charged for the sessions.

Deposits on assessments are refundable up to 10 working days before the appointment. If a block of sessions are cancelled midway, the balance of the unused sessions will be refunded. 

Cancellation by Us

We reserve the right to cancel sessions that we consider in our absolute discretion warrants termination of sessions.  All sessions that have been paid for but not had will be refunded in the same manner they were paid for.

Brain Training

We utilise the following methods and will refer to them as Brain Training here after;

  • EEG (electroencephalography) neurofeedback and HRV (heart rate variability) biofeedback
  • Neurofield pEMF (pulsed electromagnetic field) brainwave response system
  • iLS Integrated listening systems


It is a term of this agreement that we do not treat, diagnose or cure any medical or psychological conditions. Every brain is different, and as such every person reacts differently to brain training. Though our track record is excellent, we cannot guarantee results.

Indemnity Agreement

I hereby acknowledge that I have voluntarily chosen to participate in Brain Training provided by BrainWorks.  I have read the information sheet provided.

In consideration of my participation in the Brain Training and to the fullest extent permitted by law, I agree to indemnify BrainWorks, its managers, employees, agents, volunteers and assigns from and against all claims arising out of or resulting from my participation in the Brain Training, unless claim is caused by the wilful misconduct of BrainWorks. “Claim” as used in this agreement means any financial loss, claim, suit, action, damage, or expense, including but not limited to lawyer’s fees.

I further understand that BrainWorks makes no representations or warranties on the results that I may or may not obtain after going through the Brain Training. As a result, I agree not to pursue a claim against BrainWorks if I am dissatisfied with the results.


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